Terms for carriers

These terms apply when you carry a parcel for HavokArgo. Please read them before you accept your first parcel. By accepting a parcel from us, you accept these terms.

“HavokArgo”, “we” and “us” mean the HavokArgo team. You can reach us at info@havokargo.com. “You” means the traveller who carries a parcel in their baggage. “Sender” means the person who gave us that parcel.

You are not our employee. You carry on trips you were making anyway, and you decide each time whether to take a parcel at all. Nothing here makes you our employee, our agent or our partner, and we do not promise you any amount of work.

The agreement with the person sending the parcel is a separate document — see the terms for senders. It governs what we owe the sender, not what we owe you.

To carry for us you must:

• Be 18 or over
• Have a confirmed ticket on a flight between Malaysia and Uzbekistan that you are taking anyway
• Travel with checked baggage, and have spare allowance in it
• Have the legal right to travel and to enter the destination country
• Show us your booking, your baggage allowance and your identification before we hand you anything
• Be the person who actually flies — you may not pass a parcel on to a friend, a relative or anyone else

We decide what we give you. We may decline you, or take back a parcel we have already offered, at any time and without giving a reason. Equally, you never have to accept what we offer (section 4).

1. 1You tell us your route, your flight date and how much spare baggage allowance you have.
2. 2We offer you one or more parcels, each with its weight and what it pays.
3. 3You come to our facility. You open and inspect every parcel, and accept or refuse it.
4. 4We weigh and seal what you accept, and give you a written list of the contents.
5. 5You fly, with the parcels in your checked baggage.
6. 6You hand the parcels over: you bring them to our facility, or we collect them from you.
7. 7We check them in, and we pay you.

The route runs in both directions. You collect parcels at our facility in the city you fly from and hand them back to us in the city you land in — Kuala Lumpur and Tashkent, in whichever order matches your flight.

Inspect before you accept, not after. Once a parcel is sealed and in your baggage, keeping it exactly as we handed it over is your responsibility — see section 10.

Only ever carry a parcel we gave you. Never take a parcel, envelope, bag or gift from a sender directly, from a friend of a sender, from someone you meet at the airport, or from anyone who tells you we sent them. Every parcel is handed to you by us, and comes back to us at the end of the trip. Anything that did not come to you that way is not covered by these terms, and you carry it entirely at your own risk.

Two ways to hand over at the destination. Either you bring the parcels to our facility, or we collect them from you at a time and place we agree. We settle which one before you fly, so you are never left to arrange it on your own. Either way the parcels go back to us and to nobody else — see section 10.

Tell us straight away if anyone approaches you about carrying something outside this process.

We refuse these goods from senders, so we will never offer them to you. If you find any of them in a parcel, refuse it and tell us.

• Alcohol
• Tobacco and tobacco products
• Drugs and narcotics of any kind
• Weapons, ammunition, explosives, fireworks
• Flammable liquids or gases, aerosols, corrosives, compressed gas
• Loose lithium batteries and power banks — banned from checked baggage by aviation rules
• Cash, gold, jewellery, precious stones
• Live animals, and human or animal remains
• Counterfeit goods
• Pornographic material, and material prohibited by the laws of either country
• Anything needing a licence, permit or certificate the sender does not hold — including medicines in quantity

The full list, and the goods that pass only with a permit or within an allowance, is on our prohibited items page. It is worth reading before your first trip: you are the one the customs officer will ask.

The allowance is yours to manage. We agree the weight in advance and we weigh every parcel in front of you, but at the check-in desk the airline deals with you, not with us.

Excess baggage. If the parcels we gave you put you over the allowance you told us about, we pay the excess charge — keep the receipt and give it to us. If you are over because of your own belongings, that part is yours to pay.

Aviation rules come first. Parcels travel in checked baggage, never in the cabin. Nothing we give you contains a power bank or a loose battery. If an airline or an airport tells you to open, remove or surrender something, do what they say — and then tell us.

Your own baggage is your own. We are not responsible for your luggage, your belongings, your ticket or your flight (section 12).

We pay by the kilogram. We agree the rate with you before you accept a parcel, so you always know what a trip pays before you commit to it.

Some parcels pay more. Fragile and valuable goods — laptops, phones, tablets, cameras, medicines — are charged to the sender at a higher rate, and we pay you a higher rate for carrying them. We tell you which rate applies to each parcel at the moment we offer it, not afterwards.

We pay after the handover. Payment is due once the parcels are back with us at the destination — whether you brought them in or we collected them from you — and we have checked them in. We do not pay in advance, and we do not pay for a parcel that did not arrive with you.

How we pay. Cash at the facility, or a transfer to the account you give us. We agree which one at the same time as the rate.

What the payment covers. Carrying the parcel, and nothing else. It is not a salary. It does not cover your ticket, your transport to either facility, your time, or excess baggage caused by your own belongings (section 6).

Tax is yours. What we pay you is yours to declare wherever you are resident for tax. We do not deduct anything and we do not file anything on your behalf.

At the border, the baggage is in your name. You are the person the customs officer speaks to. This is the most important section in this document.

What the sender has promised us. Every sender declares what is inside their parcel and accepts that the goods must be legal in both countries. If a parcel is held or seized, or a duty, fine or penalty is charged because of what was inside it, that cost belongs to the sender, not to you.

If you are stopped. Be honest and cooperative. Say that you are carrying parcels for HavokArgo, show the contents list we gave you, give the officer our contact details, and contact us as soon as you are able. Never hide a parcel, never give a false declaration, and never claim a parcel is your own property when it is not.

Your own allowance. Both countries limit what a traveller may bring in duty-free, and the parcels count against the allowance of the traveller carrying them. We take that into account when we decide what to offer you, but tell us before you accept if you are already travelling with valuable goods of your own. See section 5.

We will never ask you to break the law in either country, for any parcel or any fee. If something we ask of you looks like it would, refuse it and tell us.

Tell us as soon as you can — the same day where possible. Nearly everything is fixable if we hear about it early.

Loss or damage that was not your fault — baggage handling, an airline losing a bag, a customs inspection — is ours to settle with the sender. We do not ask you to pay for it.

You are responsible if a parcel is lost or damaged because you handed it to someone else, left it unattended, opened it after we sealed it, repacked it yourself, put it in the cabin, or did not hand it back to us as agreed. In those cases we may recover what we pay the sender from you.

If an airline loses a bag with parcels in it, file the report at the airport, keep every reference and receipt, and send them to us. We handle the sender's side. The goods belong to the senders, so we will agree with you in writing how any airline compensation for the parcels is passed on.

• Keep the parcels sealed and in your checked baggage, from check-in to handover
• Hand the parcels back to us and to nobody else — at our facility, or to the courier we name to you in advance. Never to the sender, the recipient, a friend, or anyone who simply says we sent them
• Complete the handover within 48 hours of landing — bring them in, or be there for the collection we agreed
• Do not open, repack, add to or take anything from a sealed parcel
• Do not take money, goods or side requests from a sender or a recipient directly
• Stay reachable before, during and after the trip, and tell us the moment your flight changes
• Keep what you learn about senders and recipients to yourself

Plans change, and a cancelled trip is not a breach of these terms. An unannounced one is.

Tell us as soon as you know. If your date moves or you are no longer flying, contact us immediately and return the parcels to the facility you collected them from, or arrange with us to collect them. We do not charge you for a cancelled trip, and we do not pay for one.

If you do not travel and do not return the parcels, or we cannot reach you, we will treat the goods as taken and report it to the police in the country where you collected them. Repeated cancellations at short notice end the arrangement (section 14).

What we owe you is the rate we agreed (section 7), the excess baggage we agreed (section 6), and the support at the border set out in section 8.

We are not responsible for:

• Your ticket, your flight, your visa, a missed connection, or being refused entry
• Your own luggage and belongings
• Anything you carried that did not come from us (section 4)
• Lost earnings, or a trip where we had no parcel to offer you
• Tax you owe on what we pay you

We give you no travel insurance, no medical cover and no cover for your own possessions. Arrange your own.

What we collect. Your name as it appears on your ticket, your contact details, your flight and booking details, your baggage allowance, identification where we need to verify you, and the payment details you give us.

Why we collect it. To match you with parcels, to know where a parcel is, to pay you, and to keep a record of each trip.

Who we share it with. Senders and recipients are told only what they need to know about the movement of their parcel. Customs and other authorities are given what the law requires. We do not sell your data and we do not use it for advertising.

How long we keep it. As long as we need it for our records, and for as long as the law requires.

Your choices. Write to info@havokargo.com to ask what we hold about you, to correct it, or to ask us to delete it.

Either of us may stop at any time, without a reason and without notice. You are never obliged to accept a parcel, and we are never obliged to offer you one.

We will stop working with you immediately if you carry something we did not give you, hand a parcel to anyone other than our facility, give a false declaration at a border, or fail to return parcels after a cancelled trip.

Whatever you have already carried and delivered, we still pay.

We may change these terms. The version on this page is the one that applies, and the version that applied when you accepted a parcel is the one that governs that trip. The effective date is shown at the top of this page.

These terms are governed by the laws of Malaysia, and any dispute is subject to the courts of Malaysia.

Language. These terms are published in English, Uzbek and Russian. The English version is the original. If there is any difference in meaning between the versions, the English version applies.

If something has gone wrong on a trip, contact us first — we would much rather sort it out directly.

info@havokargo.com